Effective Communication Skills

Characteristics of assertive communication

There are six main characteristics of assertive communication. These are:

-Eye contact: demonstrates interest, shows sincerity

-Body posture: congruent body language will improve the significance of the message

-Gestures: appropriate gestures help to add emphasis

-Voice: a level, well modulated tone is more convincing and acceptable, and is not intimidating

-Timing: use your judgement to maximise receptivity and impact

-Content: how, where and when you choose to comment is probably more important than WHAT you say

The importance of “I” statements

Part of being assertive involves the ability to appropriately express your needs and feelings. You can accomplish this by using “I” statements. These indicate ownership, do not attribute blame, focuses on behaviour, identifies the effect of behaviour, is direcdt and honest, and contributes to the growth of your relationship with each other.
Strong “I” statements have three specific elements:

-Behaviour

-Feeling

-Tangible effect (consequence to you)

Example: “I feel frustrated when you are late for meetings. I don’t like having to repeat information.”
Taken from Assertive communication- 6 Tips for Effective Use
by Lee Hopkins
When you match consumer psychology with effective communication styles you get a powerful combination. Lee Hopkins can show you how to communicate better for better business results. At Hopkins-Business-Communication-Training.com you can find the secrets to communication success.Article Source: http://EzineArticles.com/?expert=Lee_Hopkins