Effective Communication Skills

Receiving negative personal criticism is never easy. Here are some tips to help you manage it better when it occurs

Managing personal criticism

It is always discomforting to be on the receiving end of criticism. It hurts!
Ouch! But there are ways of managing your feelings when someone ‘has a go at
you’. 

1. Listen to understand: Listen with your ears, your eyes and your senses Engage your mind and disengage your emotions — pack them up (remember, YOU are in control of what you think and feel) Be flexible and accommodate another view of the problem or issue Evaluate, discriminate and judge the decision you
make

2. Don’t go into ‘defensive’ mode

3. Use an ‘I message’ — such as, “When I am just simply criticised I feel angry and hurt and disregard the information. However, I would welcome constructive feedback.”
by Lee Hopkins

When you match consumer psychology with effective communication
styles you get a powerful combination. At Hopkins-Business-
Communication-Training.com you can find the secrets to
communication success. At Hopkins we show you how to communicate
better for better business results.

www.hopkins-business-communication-training.com